Newsweek’s ranking of America’s Best Retailers shows that shoppers gravitate toward grocery stores with extensive private brand selections.
First covered by Store Brands’ sister publication Progressive Grocer, the survey of over 10,000 people asked shoppers how likely they were to recommend a retailer to friends and family based on factors including customer service, products, atmosphere, store layout and accessibility. The top five supermarkets in order were Wegmans, Publix, Harps Food Stores, Sprouts and Whole Foods.
“We pride ourselves on providing our customers with a pleasurable shopping experience — from knowledgeable, friendly associates and quality products to a convenient and clean shopping environment,” said Publix director of communications Maria Brous. “Being named a ‘best retailer’ is a testament to our philosophy of treating customers like royalty.”
The full list of top supermarkets and their scores are:
- Wegmans, 92.25
- Publix, 91.67
- Harps Food Stores, 89.62
- Sprouts, 88.38
- Whole Foods, 87.67
- Fresh Thyme Farmers Market, 87.49
- The Fresh Market, 87.39
- WinCo Foods, 87.03
- Kroger, 86.14
- Earth Fare, 85.21
Among discount supermarkets, Trader Joe’s was No. 1, followed by 99 Cents Only Stores and Aldi. In the superstore and warehouse club store category, the top five included Costco, Target Corp., Sam’s Club, BJ’s Wholesale Club and Meijer, Inc., respectively.