FMI survey tracks health and wellness programs by food retailers90% of the respondents representing a food retailer said they had an established health-and-wellness program, up 86% from two years ago Survey outlines grocery challenges aheadE-commerce, changing shopper behaviors and technology lead the list of concerns, all areas where private brands are looking to improve Publix one of top 10 companies in U.S. for customer service, Newsweek poll says Lakeland, Fla.-based retailer is lone grocer on overall list, although others recognized in grocery segment H-E-B, Whole Foods top grocers for curbside pickup experience, according to study H-E-B offered a solid end-to-end experience with in-app communication, priority parking spots, prominent signage and well-trained employees H-E-B is top retailer for customer experience excellence Amazon, Costco and entire retail grocery industry also score well in KPMG study Premium products driving store brand growth Higher-end private brands now account for 19% of total sales, according to Nielsen 81% of consumers never buy groceries online According to Gallup poll, there has been a 3% increase in online grocery shopping in two years Private brands: A crucial source of differentiation In 2018, retailers with the nation's top private brands programs launched more than three times as many new private brand products as compared to the industry average, according to Daymon report ALDI and Lidl represent ‘a mounting competitive threat’ New study focuses on how U.S. grocers are competing against Europe’s deep-discounters ALDI scores well in study against supermarkets Deep-discounter noted for value and quality, according to “2019 U.S. Supermarket Experience Study” First Previous 34 35 36 37 38 Next Last
