Retailer roundup, managing COVID-19
Grocery, drug, mass, convenience and more – all retailers are stepping up in big ways during the COVID-19 crisis.
Key retailers have been deemed “critical” by the Department of Homeland and Security and are tasked with being fully operational during the pandemic. Here's a bulleted list of what retailers said they're doing to maintain safety in stores.
- Hiring around 20,000 additional store employees corporately or through its franchise owners.
- Added contactless delivery through its 7NOW app, and is waiving delivery fees through April 30.
- Enhanced its standards and procedures for hygiene, handwashing, sanitation, food handling and preparation in stores.
- Discontinued personal cups for beverages in foodservice; baked goods and condiments are coming pre-packaged.
- Working with DoorDash to deliver essential items to homes.
- Partnered with 17 businesses in hospitality and industries where employees are being furloughed.
- Hiring 30,000 more workers.
- Offered appreciation pay to employees on the frontlines, a $2 an hour increase.
- Placed Plexiglas at checkout to shield cashiers and consumers; enacted social distances of at leas 6 feet at checkout and stations like pharmacy/deli/bakery.
- Adjusted store hours from 9 a.m. to 7 p.m., with some stores instituting temporary closures during the day for restocking and cleaning.
- Hiring more workers for the distribution centers and in stores.
- Hiring 100,000 employees for warehouses and delivery.
- Donated $100 million to Feeding America.
- Raising wages for hourly workers handling fulfillment and delivery.
- Prioritizing essential items like household staples, sanitizers, medical supplies, baby formulas and not delivering nonessential items with Prime.
BJ's Wholesale Club
- Donated $500,000 to local organizations to help feed and care for those in need.
- Increased wages by $2 an hour, and managers and key personnel will receive a one-time bonus of $500-$1,000.
- Instituted paid leave for those in emergency.
Brookshire's Grocery Company
- Offering a 5% discount on store brand product for first responders.
- Donated $1 million to local food banks.
- Instituted social distancing measures such as floor decals and partitions at checkout.
- Hired 1,700 employees and is offering bonus pay for associates and employees.
- Bringing food on-site to employees.
- A letter from the CEO Craig Jelinek outlined changes such as limited quantities on virus-related items.
- Increased protocols in sanitizing shopping cart handles, shelves, front-end belts and registers.
- Associates are practicing social distancing.
- Limiting card members to two shoppers per store.
- Awarding bonuses, $150-$500 to pharmacists, health care professionals, store associates, managers and other site-based hourly employees.
- Hiring 50,000 employees full- and part-time workers.
- Paid leave for employees with confirmed cases of COVID-19 or need for quarantine, as well as elder and child care for employees.
- Opened a COVID-19 testing site in the parking lot of a store in Massachusetts.
- Adding 50,000 workers by the end of April.
- Senior store hour at the start of each day and closing one hour early.
- Hiring 25,000 associates inside stores and distribution centers, both full- and part-time positions.
- Modified hours at all Dollar Tree and Family Dollar stores, closing earlier at 8 p.m.
The Giant Company
- Adjusted store hours to be from 6 a.m.-10 p.m., and 24-hour locations remain open 24 hours.
- Senior and high-risk consumers hour at the start of each day.
- Social distancing action in stores with Plexiglas at checkout and markings for distance in lines.
- Associates are wearing masks and gloves.
- Donated $250,000 to a Pennsylvania food bank
- Donated $3 million to local organizations that serve seniors and low-income families.
- Adjusted store hours from 8 a.m.-8 p.m.
- Delivery to seniors.
- Social distancing in stores, including partitions between consumers and cashiers, decals on the floor for proper distancing, limiting entrance to stores to one entrance and sanitized shopping cart handles.
- Free next day curbside pickup is being offered to encourage more social distancing.
The Home Depot
- Closing stores at 6 p.m. for cleaning and restocking.
- Limiting store traffic and canceling spring promotions to not drive traffic.
- Social distancing markers throughout the stores.
- Temperature checks of store associates before they start work.
- Increasing paid time off for all of its workers, which can be used at any time by end of the year.
- No longer selling N-95 masks and sending them directly to healthcare workers.
- Limiting in-home installations to only completing repairs.
- Hiring temporary, part-time hourly employees in all of its stores, as well as in distribution centers in Chariton, Iowa, and Cherokee, Iowa.
- Has added signage that directs shoppers to shop an aisle only going one way, eliminating the close proximity of shoppers down the aisle.
- Launched a campaign to raise $1 million to help local food banks restock shelves; the retailer will match $1 donations.
- Awarding employees a 10% bonus onto their hourly hours worked through April 12.
- Protective windows installed at checkouts; first to deploy barriers in front and behind the checker.
- Reusable bags have been banned temporarily and in-store returns temporarily suspended.
- Adjusted store hours from 8 a.m.-8 p.m., and dedicating one hour to shoppers considered high-risk.
- Dedicated an hour on Thursdays to its online shopping service with free delivery from DoorDash to assist elderly and high-risk shoppers.
- Committed $3 million to assist communities in need of food through its Zero Hunger I Zero Waste Foundation.
- Enacted a one-time $300 bonus to all frontline, hourly employees and $150 to all part-time associates.
- Expanded its paid sick leave for coronavirus-related emergency leaves.
- Hiring workers at all stores and distribution centers, including for chains it owns like Fred Meyer.
- Stores are installing Plexiglas at checkout.
- Testing one-way shopping down aisles.
- Limiting the amount of store traffic.
- Announced it will hire 1,000 temporary employees for distribution and in-store jobs. The jobs will run for two months.
- Under CareFirst BlueCross BlueShield, the new staffers without health insurance are immediately eligible for medical benefits covering testing and treatment related to COVID-19 at no cost.
- Stores will close Easter Sunday to relieve staff.
- $2 an hour wage increase for all full-time, part-time and seasonal employees in stores or distribution centers through April.
- Stores close at 7 p.m.
- All N-95 medical masks will not be sold and instead donated to medical organizations.
- Social distancing measures include marked floor signage and the removal of aisle displays.
- Plexiglas shields at checkout and customer service.
- Increased third-party cleaning crews.
- Shipped an additional 10,000 truckloads of essential products.
- Special shopping hours for those in the community that are higher risk to the virus, receiving a closed hour to shop from 7 a.m.-8 a.m., Mondays and Wednesdays.
- Limiting how many shoppers enter stores.
- Additional special hour of shopping for first responders.
- Adjusted store hours of 8 a.m.-10 p.m.
- Suspended its deli salad and meat counter service, selling prepared and packaged foods in refrigerated cases instead.
- Donated more than $2 million to 400 Simply Give food pantry partners in the midwest.
- Added Plexiglas shields at checkout and pharmacy.
- Temporarily suspended weekly sales ad to limit traffic in stores.
- Completing temperature checks of store associates.
- Stores closing early at 8:05 p.m., with a special shopping hour for seniors, pregnant or high-risk shoppers on Sunday and Wednesday.
- Front entrance staffed with a worker to clean all carts and ensure social distancing.
- Limited shopper traffic.
- Hired 700 additional employees.
- Staff wear masks and disposable gloves.
- Medical insurance around COVID-19 testing.
- $2 an hour wage increase ($1 an hour is permanent while another $1 an hour goes through May 1).
- Plexiglas shields up at cashiers and key areas.
- Hiring thousands by the end of March to fill spots in stores and distribution.
- Senior shopping hour of 7 a.m.-8 a.m. on Tuesday and Wednesday., and store hours adjusted to 8 a.m.-8 p.m.
- Offering rent relief for small business tenants in shopping centers.
- Introduced contactless mobile payment.
- Offering "Hero Pay" — a $2-per-hour increase in hourly workers' wages at stores, Rediclinic locations and distribution centers effective March 15 through at least May 2.
- Increasing employee discount to 35% through at least April.
- Offering "Hero Bonus" to DC and store managers, as well as pharmacists
- Offering "Pandemic Pay," which ensures employees are compensated "fairly" if they are diagnosed with COVID-19 or forced to quarantine themselves due to exposure to the illness.
Handed out $605.000, including $500,000 to the St. Louis COVD-19 Regional Response Fund and the rest to local charities in other states where its stores are.
Has hired 500 new workers who might have been furloughed or let go and looking to hire more.
Paying a $500 bonus to full-time workers and $250 to part-time workers and organizing paid leave if workers ill with coronavirus.
Plexiglas supporters are being placed at service counters and checkout.
Working with local restaurants hurting during this time to supply catered lunches to the stores for employees.
Stop & Shop
- Adding at least 5,000 associates for part-time work in stores, distribution centers and delivery operations across New York, New Jersey, Connecticut, Massachusetts and Rhode Island.
- Donated $1 million to local food banks.
- Hourly wage increase by $2 an hour to associates and paying out bonuses to hourly store team leads in a range of $250-$1,500, and expanded benefits for associates such as backup care during school closings and paid sick leave.
- Expected to donate $10 million through its Target Foundation to local, national and global organizations responding to the pandemic.
- Reduced hours to close by 9 p.m., reserved first hour of shopping for vulnerable guests on Wednesday.
- Monitoring and limiting crowds in stores if traffic too high.
Tops Friendly Markets
- Plexiglas shields will be added to as many front-end registers that it can across its 162 stores. Where no shields present, face shields will be worn.
- Social distancing protocols have been put in place at checkout and associates will be wearing gloves.
- Also one associate is assigned to cleaning at each store, sanitizing
registers, check stands, conveyor belts, customer service desks, point of sale devices and other frequently touched surfaces.
- Adjusted store hours from 9 a.m.-7 p.m., as well as special assistance for seniors during the 9 a.m.-10 a.m. hour everyday.
- Paid-for sick time for all crew.
- Beverage and food sampling has been suspended in stores.
- Closing Easter Sunday to give employees a break.
- Limiting some stores to 35 shoppers at a time.
- A $2 an hour increase in pay to retail store associates across its banners.
- Hiring across its warehouses and stores.
- Enhanced sick leave and leave benefits.
- Adding 9,500 full- and part-time jobs, such as customer service associates, pharmacy technicians and shift leads.
- Bonus pay of $300 for full-time and $150 for part-time hourly workers in the stores and distribution.
- Reduced hours to have more time cleaning and stocking.
- Social distancing lines that allow 6 feet of space between shoppers.
- Offering associates a free mobile app Sanvello to provide peer support and clinically validated coping tools to help reduce stress and anxiety.
- Expanded its drive-thru window service to include expanded items like virus-related products, disinfectant wipes and food.
- Delivery with Postmates will be enhanced to reach reach 7,000 stores nationwide.
- Employees receive face covers and temperature checks are being done on associates before they work.
- Drive-thru COVID-19 testing expanded to 15 sites in seven states.
- Donated $25 million spread out to various food banks, local communities and organizations fighting the spread of the virus.
- Limiting traffic in stores.
- Looking to hire 150,000 employees across its supply chain.
- Paying a $300 bonus for full-time associates and a $150 bonus for part-time associates that would total more than $365 million.
- Working with federal, state and local officials to open parking lots for COVID-19 testing.
- Adjusted store hours from 7 a.m.-8:30 p.m., with special shopping hours for vulnerable shoppers.
- Auto Care Centers were closed to assist associates with stocking and cleaning stores.
- Touting its contactless pay features through its mobile payment system and updated it so no longer need to touch a touchscreen to activate it.
- New store hours of 9 a.m. to 8 p.m., with a senior at the start of each day.
- $2 an hour wage increase for all workers.
- Hot bars, salad bars, soup bars, restaurants, taprooms and cafes will be temporarily closed.