Poll: Consumers rate America's grocery stores for 2018

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Poll: Consumers rate America's grocery stores for 2018

06/18/2018

Publix Super Markets and Wegmans Food Markets were voted America's favorite grocery stores for the second year in a row, according to a new study by consumer experience management company Market Force Information in Peachtree Corners, Ga. Tied for first place, each chain scored 77 percent on Market Force’s most recent Customer Loyalty Index. Trader Joe's was a close second, scoring 76 percent, while H-E-B ranked third with 69 percent.

Publix has ranked second on the firm’s list for the past four years. Wegmans has earned the accolade for the second consecutive year. Both supermarket chains have repeatedly also been named to Fortune's 100 Best Companies to Work For.

The annual study asks nearly 13,000 shoppers to rate their top grocery chains based on criteria such as fast service, cleanliness and best bang-for-your-buck. Market Force then creates a consumer satisfaction percentage score based on how likely shoppers report they would refer the chain to others.

Many of the grocers on the list are highly regarded for their store brands.

Here is the list. The complete rankings were:

1. Publix (77%)

1. Wegmans (77%)

2. Trader Joe's (76%)

3. H-E-B (69%)

4. Aldi (68%)

5. Harris Teeter (66%)

6. Hy-Vee Food Stores (65%)

6. Costco (65%)

7. WinCo Foods (62%)

8. Whole Foods Market (61%)

9. Fry's (58%)

10. Kroger (57%)

11. Target (56%)

12. Winn-Dixie Stores (54%)

13. Shoprite (53%)

14. Food Lion (52%)

15. Albertson's (49%)

15. Meijer (49%)

15. Sam's Club (49%)

16. Giant Food Stores (43%)

17. Safeway (39%)

18. Stop & Shop (38%)

19. Walmart (31%)

A group of 12,774 consumers surveyed rated their favorite grocery chains on other attributes including value for money, cashier courtesy, fast checkouts, availability of items, ease of finding items and specialty department service.

Visit Market Force to learn more about each chain's score and how it was tallied here