A line of scoops in Petco's Reddy Kitchen collection.
STORE BRANDS: Did Petco receive/use any feedback from shoppers when developing the assortment?
KOVACS: We are constantly looking at consumer trends, insights and shopping patterns to understand how we can better meet the needs of pets and pet parents. Our product design team approached the development of Reddy Kitchen with an empathic design in mind. We closely examined our own dogs at mealtime and identified specific needs that were unmet throughout the process. Paired with customer insights and competitive analysis in both human and pet products, the team identified a gap in the pet space.
From the prep and serve phases to the store phase, we outlined the key steps of a dog feeding experience and then curated the Reddy Kitchen line to help make the mealtime journey as easy as possible. As with all our products, we track customer feedback in real-time across all our locations nationally and through petco.com to adjust, adapt and continue building innovation.
STORE BRANDS: Products in the line are not only functional but have a strong aesthetic appeal. How important is “fashion” to the look of products in the line?
KOVACS: Aesthetic appeal was critical for us in the development of Reddy Kitchen. Before the launch, nothing else in the market fulfilled this customer need and looked beautiful in the kitchen or pantry. Pet parents are looking for items that not only serve their pets’ mealtime needs but also fit their home aesthetic.
The Reddy Kitchen line is available in four colors – ivory, black, blush, and sage green – to complement contemporary home interiors. We've received positive customer feedback thus far.
STORE BRAND: How long has the Reddy brand been in existence at Petco?
KOVACS: Launched in 2018, Reddy is Petco’s premium lifestyle and fashion brand that offers high-quality, innovative and functional products for dogs and cats.
STORE BRANDS: When looking at the development of private label products across Petco, will we see more development in 2024?
KOVACS: Private label brands such as Reddy have been and continue to be a priority for Petco as we offer 360-degree solutions for pet health and wellness. The needs and preferences of customers are always evolving, and we evolve right along with them.
STORE BRANDS: What level of growth did Petco see with its private label assortment in 2023?
KOVACS: We receive positive customer feedback on our owned brand offerings, which continue to be a growth category for us. Petco stays on the pulse of customer needs and trends to inform innovation across every pet category.