iHerb Names New COO

iHerb has named Zach Thomann as its new chief operating officer and will oversee the company’s global operations along with its third-party logistics providers across its growing network of fulfillment centers and inventory hubs. He will report to company CEO Emun Zabihi. 

Thomann most recently served as chief operating officer for the Americas and Asia-Pacific at GXO Logistics, a pure-play contract logistics provider. He led operations in a region consisting of more than 300 fulfillment centers, introducing innovations in automation and operational excellence for customers across a multitude of verticals.

Before GXO, he was president and COO of PFSweb, a global commerce services company, where he led operations that handled more than $3 billion in annual transactions across the platform.

“Zach brings a rare combination of operational depth, digital fluency, and customer-first thinking,” said Zabihi. “He’s exactly the leader we need to build upon the incredible momentum we’ve already achieved. With a logistics engine that delivers to over 180 countries and a reputation for operational excellence, iHerb is well-positioned for the future.”

At iHerb, Thomann will lead the company’s next wave of global capacity expansion. As part of this effort, iHerb is opening two major fulfillment centers in Dallas, Texas, and Riyadh, Saudi Arabia. These strategic hubs are aimed at shortening delivery windows and supporting anticipated order growth within the U.S. and abroad.

“I’m excited to help scale iHerb’s logistics engine for the future,” said Thomann. “This company is making wellness accessible at a global scale, and I’m proud to be part of a mission-driven team focused on operational excellence and innovation.”

Thomann’s appointment follows the planned retirement of Miriee Chang, who has served as COO since 2018. Chang will stay on as an executive advisor to ensure a smooth transition over the next few months.