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05/18/2021

H-E-B removes curbside pickup fee

The retailer is skipping the near $5 fee on orders of $35 or more at all of its Texas locations with curbside service.
Dan Ochwat
Executive Editor
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San Antonio-based H-E-B has waived its $4.95 curbside pickup fee at all of its H-E-B stores in its home state.

The retailer will require a minimum order of $35 before taxes, discounts, promotions or coupons applied, and any order less than $35 will include a $2.95 small basket surcharge. Removing the fee brings the Texas retailer more in-step with its national competitors, including Walmart, Target and Walgreens, among others, who do not charge for curbside pickup. 

“Our goal with H-E-B Curbside is to give Texans an easier, more convenient way to shop for the products they want and need, and we are excited to now offer this service free to all our H-E-B customers,” said Rachael Vegas, senior vice president of e-commerce merchandising.

Customers can place an H-E-B Curbside order through the My H-E-B mobile app or online at heb.com. Orders must be placed at least four hours prior to the scheduled pick-up time. Customers may place orders anytime and can schedule orders up to seven days in advance. All Curbside orders offer contactless service, the retailer said, allowing the customer to remain in their vehicle while their order is loaded.

Additionally, H-E-B accepts SNAP EBT payments for H-E-B Curbside orders directly on the My H-E-B mobile app and heb.com. Since last year, all H-E-B Curbside locations provide the option for customers to use SNAP EBT to digitally pay for their orders. To use the service, customers must create an account and enter their SNAP EBT information on the My H-E-B app or heb.com. A credit, debit or gift card will need to be used to pay for items and fees not SNAP EBT eligible. For added convenience, customers can look up their SNAP EBT card balance in the My H-E-B app and heb.com website.

Launched in 2015, H-E-B Curbside has expanded to include more than 250 H-E-B Curbside locations at H-E-B stores across Texas. The company will continue to roll out the service across the state.