Symphony RetailAI Gets New President, Changes Name

The company is known as SymphonyAI Retail CPG, and will be led by Manish Choudhary starting in September.
Zachary Russell
Associate Editor
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SymphonyAI Retail CPG

SymphonyAI Retail CPG, a SymphonyAI vertical, has appointed a new president along with changing its name.

Formerly Symphony RetailAI, the company provides end-to-end, integrated AI-powered merchandising, marketing, and supply chain solutions for private label retailers and CPG manufacturers. Manish Choudhary will serve as the next president, as current leader Chris Koziol will leave the role at the end of August.

“SymphonyAI Retail CPG has some of the most sophisticated retail AI technology, talent, and a solid global client base. I am excited to lead the retail and CPG verticals as we continue to grow, innovate, and drive success for our clients,” said Choudhary. “With technology and market transitions happening in retail and CPG, SymphonyAI Retail CPG customers are relying on our solutions more than ever. I am committed to continuing and expanding our AI-led innovation on behalf of our customers.”

Choudhary comes to SymphonyAI Retail CPG from Diebold Nixdorf, where he served as executive vice president of global software. At Diebold Nixdorf, Choudhary led a global software business for banking and retail customers while driving sustainable growth for innovative connected commerce solutions in the banking and retail industries.

“Manish has transformed organizations through his leadership and modernization of technology portfolios that help customers maximize value and the velocity with which that value is achieved,” said SymphonyAI CEO Sanjay Dhawan. “SymphonyAI Retail CPG’s solutions, data operations, technology stack, and vertical expertise set us apart. Manish’s depth of experience and track record of facilitating customer innovation and value on a global scale has been demonstrated through the kind of execution and delivery that SymphonyAI is centered on.”

Used by more than 1,200 leading retailers and manufacturers, SymphonyAI Retail CPG serves top grocers and manufacturers, thousands of retail brands, and hundreds of national and regional chains. Founded in 2017, SymphonyAI describes itself as the “ leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, finance, manufacturing, media, IT/enterprise service management, and the public sector."