SpartanNash creates, fills new chief customer officer role

Michigan-based food solutions company SpartanNash continues to shake-up its leadership. The company has promoted David Sisk to the position of chief customer officer, a newly created role.

 Sisk was hired in February 2020 as president of SpartanNash’s military division. In this new role, he will oversee customer engagements for all national accounts, independent and chain grocers, eCommerce retailers and the U.S. military commissaries and exchanges. SpartanNash most recently promoted a new executive vice president of the company, and announced two other leadership changes in January of this year.

“As part of our new corporate identity that we call ‘Our Winning Recipe,’ we are focused on customer-centric innovation and creating solutions that support the diverse needs of the food retailers we serve,” said SpartanNash CEO and president Tony Sarsam. “David will be critical in elevating the role of the customer in our organization and driving the success and growth of these relationships.”

Since joining the company, Sisk has led the strategic policies, goals and objectives of the military division, growing the Defense Commissary Agency’s private label product offerings, which are primarily distributed by SpartanNash. Under his leadership last year, SpartanNash said the military division improved its gross margin rates, achieved significant efficiencies within its network, and delivered more than 70,000 loads to domestic military families, 7,800 containers and 16 emergency airlifts to troops stationed overseas.

Prior to SpartanNash, Sisk served as President and chief operating officer for OSC-WEBco, where he oversaw worldwide strategic plans, profit and loss accountability, personnel and global operations across all military divisions and more than 100 retail categories. He served 30 years at Procter & Gamble, including leading U.S. and global shopper-based design and conceptual platform innovation across all Procter & Gamble global regions.

SpartanNash, based in Grand Rapids, Mich., owns and operates 145 supermarkets primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, and employs over 19,000 people.