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09/01/2022

Publix Ranked No. 1 For Customer Service

The grocer earns top honors in Newsweek's annual rankings, finishing ahead of several leading national and regional chains.
Greg Sleter
Associate Publisher/Executive Editor
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Publix

Publix has been recognized on Newsweek’s 2023 America’s Best Customer Service list, ranking No. 1 in the Supermarket category for the sixth year in a row.

“One of Publix’s founding principles is treating our customers like royalty,” said Maria Brous, Publix director of Communications. “More than 92 years later, we still pride ourselves on providing premier customer service. Being recognized on this list is a testament to our associates’ dedication to serving our customers.”

Newsweek determined the list based on more than 30,000 U.S. customers surveyed on how likely they would be to recommend companies to friends and family, and their evaluation of the companies in the areas of quality of communications, professional competence, range of services, customer focus and accessibility.

Rounding out the Top-5 in Newsweek’s Supermarket category are Wegmans, Sprouts, The Fresh Market and Whole Foods Market.