The Home Depot Names New Customer Experience EVP
The Home Depot has named Jordan Broggi as executive vice president of Customer Experience and president of Online, effective June 3.
In his new role as EVP of customer experience, he will lead the vision, design, and development of new and innovative solutions for consumers who shop at the home improvement retailer to complete a variety of home products. He will also retain leadership of the company's online business, overseeing online operations, merchandising strategy, and customer experience for The Home Depot's digital properties.
Broggi has been with The Home Depot for 11 years, most recently as senior vice president and president of online. He has served as senior vice president of finance, where he was the primary finance partner to the company's U.S. business. He was responsible for planning, forecasting, and executing the company's P&L and capital plan. Additionally, he has held roles across merchandising finance, supply chain finance, financial planning and analysis, and strategic business development. Before joining the company, Broggi held various positions in finance and strategy at LexisNexis and Bain & Company.
"Jordan is a fantastic leader with a deep understanding of our customers and our business," said Ted Decker, chair, president, and CEO of The Home Depot. "In his role as president of our online business, he brought data-driven innovation and value to the millions of customers and suppliers who use our website and mobile app. I look forward to his leadership and expertise as we continue to remove friction from our customers' interconnected experience."
Matt Carey, who was most recently EVP of customer experience, will retire from The Home Depot on December 31, 2024, after 16 years with the company. He will continue serving as an EVP in an advisory capacity until retirement. Carey led the transformational efforts to re-imagine all aspects of The Home Depot's IT infrastructure and approach to software development.
"Matt leaves a legacy of exceptional accomplishments that have helped The Home Depot evolve to meet the changing needs of our customers," said Decker. "Since he joined the company in 2008, he has spearheaded an enormous technology transformation across our stores, supply chain, merchandising, and digital presence."