GIANT Food Stores continues to implement new ways to improve its in-store experience
Following successful pilots that improved in-store efficiencies and freed employees up to better serve customers, the company announced the introduction of a new robotic assistant to all of its 172 stores.
“Marty,” a tall gray robot with googly eyes, will soon be working alongside associates, which was achieved through a partnership between Ahold Delhaize USA services company Retail Business Services, GIANT, and Jabil subsidiary Badger Technologies.
Bringing robotics and A.I. from a research lab to the sales floor has been a very exciting journey, and we were thrilled by the customer response in our pilot stores,” said Nicholas Bertram, president, GIANT Food Stores. “Our associates have worked hard to bring this innovation to life with amazing partners.”
The in-store robots, which move around the store unassisted, are being used to identify hazards, such as liquid, powder and bulk food-items spills and provide reporting that enables quick corrective action. The robots’ efforts free up associates to spend more time serving with customers. They also help stores mitigate risk caused by such spills.
GIANT will be deploying Marty to its 172 GIANT and MARTIN’S Food Markets stores in waves over the coming months with expected completion slated for mid-2019.