CVS Launches Enhanced App
CVS Health has launched its CVS Health app, which is part of the company’s initiative to improve the healthcare experience of its customers.
The new app is the successor to the CVS Pharmacy app and is designed with a variety of features to allow individuals to manage their health care. Highlights of the new app include:
- Ability to manage prescriptions for the entire family across CVS Pharmacy stores, CVS Caremark mail orders, and CVS Specialty pharmacies, with convenient delivery and fulfillment options and full transparency into prescription order status and cost.
- Simple and fast immunization scheduling for the whole family with industry-leading group and multi-shot scheduling and easy-to-find appointments.
- Easy access to health spending and benefit details for eligible CVS Caremark and Aetna members.
- Faster, easier in-store prescription pickups for consumers by using a personalized barcode to expedite checkout.
- Savings offers and the capability — being tested in a handful of stores — to use the app to open locked display cabinets for easier access to merchandise.
"As a company, we are focused on improving the health care experience," said Tilak Mandadi, executive vice president at CVS Health. "The CVS Health app will make it easier for our customers to access and manage their health and care, save time and money, and make informed decisions about their health."
The redesigned and personalized home screen features a health "to-do" list and recommendations, including reminders to refill medications, updates on upcoming appointments, and savings opportunities. An AI-powered search helps consumers locate products, services, and information from across CVS Health and select third-party content providers.
Additionally, health and wellness content will be offered through external partnerships, including thousands of educational articles from Everyday Health — all reviewed by medical professionals — as well as guided meditations from Headspace.
"The app is the health concierge and guide for all consumers," says Tony Ambrozie, senior vice president and chief digital and technology officer at CVS Health Pharmacy and Consumer Wellness. "With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers."
