Blogs & Podcasts

How to lose your customers

This is a story about a plane and just plain bad customer service

The beauty of ‘ugly’ produce

It’s not just about selling imperfect fruits and vegetables at a lower price— it’s about educating consumers not to waste

Creating connections through coffee

Searching for coffee, I struck gold with a good price and an unexpected but welcome value in Meijer Gold’s flavorful brand

Packaging matters more to shoppers

While consumers increasingly scrutinize grocery products and brands, more are also checking packaging for its environmental impact

Publix chicken: A big fried differentiator

For years, Publix Super Markets has drawn a massive following for its fried chicken, which it sells in its deli department as a private brand

How to improve the checkout experience

Digimarc Corp.’s Heidi Dethloff speaks with Store Brands Editor-in-Chief Lawrence Aylward about the dangers that poor checkout experiences can inflict on a retailer’s image and bottom line, and how retailers can improve the process

Opportunity knocks for private brands

Private brands from one country will continue to become accessible to consumers in another country because of e-commerce, which could generate sales and market share of retailers’ private brands around the world

Store brands from St. Nick

Americans are poised to splurge this holiday season. Why not on private brands?

Dire situation for crops, produce looms after California’s wildfires

Retailers, consumers may need patience as farmers try to recover from the wildfires across the state

A year later, Amazon.com isn’t ruling grocery

If anything, Amazon.com’s acquisition of Whole Foods lit a fire under other grocery retailers, which several of them have done

Changing the world by ‘doing good’

Helping fix the planet, The Kroger Co. is the only food and drugstore firm to make the top 10 on Fortune’s 2018 Change the World list. But grocers and other retailers don’t have to have Kroger-sized resources to make a difference

Bad checkout experience equals bad retailer image

Survey reveals that long lines and poor checkout experiences are reasons why consumers shop elsewhere. But are retailers taking this seriously?

Publix endures, despite protests

If its latest earnings are any indication, Publix withstood the recent uproar for its support of an NRA proponent. Perhaps people realize that Publix is not the villain it was made out to be

Target expands, overhauls own brands to distinguish merchandise

Set to cancel the Hanesbrands line, Target is adding more of its own apparel brands, which will likely invigorate profits